Why should I enter my flight or train number?

Flight and train numbers allow real-time tracking to adjust pickup times for delays or early arrivals, ensuring the chauffeur waits at the correct terminal at the right time.

Do you provide car seats for children?

Yes, child car seats are available at no extra charge. Specify the child's age and weight in the Notes to the chauffeur section when booking.

Help center – MyDriverParis

Q: What vehicles does MyDriverParis use?

The fleet includes Mercedes E-Class sedans, Mercedes S-Class executive sedans, Mercedes V-Class vans for up to 7 passengers, Mercedes Sprinter minibuses for up to 16 passengers, and Mercedes coaches for groups up to 55 passengers.

Q: How can I request a service that includes traveling with a pet?

Inform the company in advance by adding pet details in the Special requests field during booking. Pets should travel in an appropriate carrier or on a protective mat. The service is available at no extra charge.

Q: What if my flight or train is delayed?

Pickup times are automatically adjusted to accommodate flight delays or early arrivals. MyDriverParis monitors all flights and trains in real time at no extra charge.

Q: Does MyDriverParis offer long distance rides?

Yes. MyDriverParis provides door-to-door long distance transfers across France and Europe as a comfortable alternative to flights, trains, and rental cars.

Q: How do I find out the luggage capacity of the vehicles?

Luggage capacity is displayed during the booking process next to each vehicle, shown with a bag icon. This reflects safe suitcase accommodation without compromising passenger comfort.

What cities does MyDriverParis operate in?

MyDriverParis operates across France, with a primary focus on Paris and the surrounding region.
Our service area covers all major airports (CDG, Orly, Le Bourget), central Paris, and extends beyond the city limits to key destinations such as Versailles, Disneyland, Champagne, and the broader Île-de-France area. We also provide long-distance transfers throughout France for clients seeking a reliable and luxurious travel experience.

What vehicles does MyDriverParis use?

MyDriverParis offers a full range of premium vehicles for pre-booked services, designed to accommodate every type of traveler — from individual guests to large groups. Our fleet includes luxury sedans, executive vans, spacious minivans, and even minibuses and coaches for group transportation.

Below are examples of vehicles typically available across our categories:

Business Class

Mercedes E-Class, BMW 5 Series, Audi A6, or similar

First Class

Mercedes S-Class, BMW 7 Series, Audi A8, or similar

Business Van / Executive Van

Mercedes V-Class, Mercedes Vito Tourer, or similar

Minibus & Coach Options (Group Travel)

Mercedes Sprinter (8–16 passengers),
25–30 seater mid-size bus,
50–56 seater coach (touring class)

Wherever possible, all vehicle classes will be displayed during the booking process. Some options may be temporarily unavailable depending on demand, location, or scheduling, but we always ensure the highest standards of comfort, safety, and service — regardless of the category you choose.

When will I receive the chauffeur’s contact information?

The chauffeur’s name and phone number will be sent to the guest two hours before pickup via WhatsApp and email. This message also includes the make, model, and license plate number of the vehicle. If you booked on behalf of someone else, this information will be sent to the email address and WhatsApp number provided during the booking process.

How can I request a service that includes traveling with a pet?

If you are traveling with a pet, please inform us in advance by adding all relevant details—along with the total number of passengers—in the “Special requests” field during the booking process. Whenever possible, pets should travel in an appropriate carrier or on a protective mat.

Why should I enter my flight / train number?

Providing your flight number allows us to track your flight in real time and adjust the pickup time in case of delays or early arrivals, whenever possible. It also ensures that your chauffeur is waiting at the correct terminal. We offer similar arrival monitoring for major train stations.

What if my flight or train is delayed?

If your flight is scheduled to land at 6:00 PM and you booked your pickup for 6:30 PM, and the flight is delayed by 30 minutes, we will automatically shift your pickup time to 7:00 PM.
The same applies to early arrivals — if your flight lands ahead of schedule, your chauffeur will be informed and your pickup time will be moved forward accordingly.

Where will the chauffeur meet me?

All MyDriverParis airport pickups include complimentary Meet & Greet service.
Unless otherwise specified, your chauffeur will welcome you at the designated meeting point for the pick-up address you provided. For highly frequented locations such as airports, train stations, hotels, or event venues, specific pickup instructions may apply. Whenever relevant, these details will be included directly in the pickup section of your booking confirmation.

Does MyDriverParis offer long distance rides?

MyDriverParis’ city-to-city rides offer a seamless and comfortable alternative to short-haul flights, regional trains, and rental cars. Enjoy a true door-to-door experience with no waiting lines, no transfers, and no stress. Simply relax while your chauffeur takes you directly to your destination with comfort, discretion, and exceptional service.

How do I find out the luggage capacity of the vehicles?

You can view the maximum luggage capacity of each vehicle category during the booking process, displayed next to the bag icon. This capacity reflects the number of suitcases we can safely and comfortably accommodate in the trunk without compromising passenger space.
For larger groups, oversized luggage, or special items (such as strollers, instruments, or professional equipment), our team is available to advise you on the most suitable vehicle.

Do you provide car seats in pre-booked rides?

Yes, MyDriverParis provides car seats for pre-booked services.
If you are traveling with young children or an infant and require a baby seat or booster, simply include your request in the “Notes to the chauffeur” section when booking. Please specify the age and weight of each child so that we can prepare the appropriate seat.

Which languages do the chauffeurs speak?

All MyDriverParis chauffeurs speak fluent English, and of course French, ensuring seamless communication for international and local travelers alike. Many of our drivers also speak additional languages, allowing us to deliver a smooth, personalized, and truly high-end experience for every guest.